Grok isn't working. Let's fix it.
An independent triage centre for Grok outages, subscription problems, API errors and strange model answers.
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Pick the closest match to jump straight to the fix.
Top searched problems
Is Grok Down Right Now? How to Check
How to tell in under a minute whether Grok is actually down or the problem is on your side.
Updated Aug 13, 2026Status & OutagesGrok Not Responding on X? Fixes That Work
Grok replies never arrive inside X. Here is how to get responses flowing again.
Updated Aug 13, 2026Status & OutagesGrok App Won't Load? 7 Quick Fixes
A white screen, endless spinner, or instant crash on the Grok app — seven fixes in order.
Updated Aug 13, 2026Account & BillingGrok Subscription Billing Issue on X: Fixes
Paid for Grok through X but nothing changed? How entitlements sync and how to force them.
Updated Aug 13, 2026Account & BillingCharged Twice for Grok? How to Get a Refund
Duplicate Grok charges, what causes them, and the fastest route to a refund.
Updated Aug 13, 2026Account & BillingGrok Premium Not Active After Payment
The payment cleared but Grok still shows limits. How to unstick the entitlement.
Updated Aug 13, 2026Browse by category
Status & Outages
Is Grok down, why replies stall, and how to tell an xAI outage apart from a local problem.
Account & Billing
Subscriptions, duplicate charges, refunds and entitlements that never activate.
API Errors
Fixes for 401, 429 and other errors returned by the Grok API.
Model Behaviour
Inaccurate answers, refusals and other output problems — and how to prompt around them.